Technical Content Manager

Summary

Join Nintex as a Technical Content Manager and lead a regional team responsible for creating and delivering high-quality technical content for our diverse customer base. You will contribute directly to content development, maintain quality standards, and manage projects using a Kanban process. This hands-on role requires strong collaboration with various teams and stakeholders across the organization. You will also manage the regional team, setting goals, conducting performance reviews, and overseeing the budget. The ideal candidate possesses a Bachelor's degree, significant experience in technical writing and management, and familiarity with relevant tools and technologies. Nintex offers a flexible work environment and a comprehensive benefits package.

Requirements

• Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field
• 2-3 years in a management or team lead role, overseeing writers or content creators, preferably in a technical or software-related environment
• 7+ years in technical writing, content development, or a related field, with a strong portfolio of technical content, preferably for software products
• Familiarity with MadCap Flare (or other technical writing authoring tools), Azure DevOps, and collaborative tools (e.g., Slack, Teams, GitHub)

Responsibilities

• Develop, implement, and maintain technical content that increases users’ ability to understand our products and services, how to use them in a real-world scenario, or solve a problem (deflecting support cases)
• Provide forums for and encourage product consumer feedback on technical content
• Assist in the creation and maintenance of internal technical content for R&D teams, including technical diagrams, incident run books, technical knowledge base content
• Hands on technical writing, editorial assistance, and guidance
• Manage localization processes
• Manage and maintain the global Kanban process and global standards within the regional group
• Working with stakeholders and the global Technical Content team providing input to style guides and guidelines for documentation
• Enable data-driven responses to evaluate and build upon our existing and new content
• Build on technical and soft skills capabilities across the team
• Ensure alignment with global Technical Content team
• Examine and determine how to grow technical content externally and internally
• Set group and individual goals
• Contribute to global Technical Content strategy, OKRs, and direction
• Conduct performance and salary reviews
• Budget and P&L responsibility for technical content
• Proactively manage relationships with external providers, including management of contractor and vendor agreements
• Promote the function of the technical content team within the company and the resources the technical content team provides

Preferred Qualifications

• Advanced degrees or certifications in Technical Communication, Information Design, or Project Management
• Familiarity with localization of technical content
• Familiarity or experience with innovation in technical writing processes, e.g., use of AI

Benefits

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community