Remote Technical Customer Success Manager

Brevo is the leading Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.

Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.

Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

We are seeking a Technical Customer Success Manager to join our Customer Success Team in the Paris office.

The Technical Customer Success Manager manages technical portfolios and is the main point of contact for our enterprise clients. You are responsible for resolving sophisticated technical issues that may potentially have a costly and far-reaching impact on the client’s portfolio. Acting as a strategic advisor to the client, you are in charge of maintaining the client’s satisfaction and ensuring growth/retention.

As a Technical Customer Success Manager, you will:

• Manage portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo
• Adopt a data-driven approach in the management of your portfolio
• Identify development and growth opportunities within the portfolio
• Handling or debriefing technical client issues regarding API, deliverability, or other features from Brevo suite
• Set your clients up for success: Establish critical goals/KPIs
• Educate your client by delivering demo and training of Brevo’s product
• Collaborate closely with the Sales and Customer Care teams and be the voice of the customer for the Product and Marketing team
• Provide feedback on churn reasons and identify points of improvement to avoid it in the future

What will contribute to your success:

• Fluent in French
• At least 2+ years experience in Pre Sales, Technical Account Manager, or similar role preferably in a SaaS company
• Experience working with RESTful technology and APIs
• Skills in fixing network connectivity issues are a plus
• Strong ability to understand, manage and drive customers’ needs and strategy
• Excellent presentation, written and oral communication skills
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Data-driven & team-player

What we offer:

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work’s council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• …and more!

Meet us!

• Video interview with our HR Team
• A first video interview with our CSM - Team Lead
• A Technical Case Study
• And an interview with our Team lead CSM and Director CSM

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.