Remote Technical Customer Success Manager

Summary

Join Brevo's Customer Success Team as a Technical Customer Success Manager to manage technical portfolios, resolve complex client issues, and drive adoption of Brevo's CRM suite. As a key point of contact for enterprise clients, you will maintain satisfaction and ensure growth/retention.

Requirements

• Fluent in French
• At least 2+ years experience in Pre Sales, Technical Account Manager, or similar role preferably in a SaaS company
• Experience working with RESTful technology and APIs
• Skills in fixing network connectivity issues are a plus
• Strong ability to understand, manage and drive customers' needs and strategy
• Excellent presentation, written and oral communication skills
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Data-driven & team-player

Responsibilities

• Manage portfolio of new and existing clients from onboarding to renewal
• Adopt a data-driven approach in the management of your portfolio
• Identify development and growth opportunities within the portfolio
• Handling or debriefing technical client issues regarding API, deliverability, or other features from Brevo suite
• Set your clients up for success: Establish critical goals/KPIs
• Educate your client by delivering demo and training of Brevo's product
• Collaborate closely with the Sales and Customer Care teams and be the voice of the customer for the Product and Marketing team
• Provide feedback on churn reasons and identify points of improvement to avoid it in the future

Benefits

• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work's council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike