Technical Delivery Manager

Summary

Join Datacom as a Technical Delivery Manager and lead the day-to-day technical and service delivery of outsourced solutions for clients. You will provide service delivery governance, technical leadership, and act as an escalation point for operational issues. This role requires technical expertise, leadership skills, and the ability to manage customer relationships. Datacom offers a dynamic work environment with perks such as remote work, flexible hours, and professional development opportunities. You will contribute to strategic planning, manage resources, and ensure customer satisfaction while working with cross-functional teams and vendors. The position involves overseeing change requests, developing performance reports, and resolving technical problems.

Responsibilities

• Provide technical leadership ensuring business solutions optimally, built, configured and managed to meet the desired business outcomes
• Demonstrate innovative thinking and leadership, providing leadership to teams enabling openness to new ideas and technology
• Plan and coordinate resources necessary to complete product implementation and assisting in preparation of major sales proposals
• Evaluate customer's business needs, contributing to the strategic planning of solutions
• Demonstrate change leadership through the provision of sound advice, and by improving systems and processes, to support the vision for Datacom their specific division and the development of customer-focussed strategies and initiatives
• Participate in reviews and ensuring commercial obligations are met while identifying areas for improvement including automation
• Establish a positive and constructive relationship with the Customer including effective escalation, risk and resolution management
• Ensure change requests are adequately reviewed for potential service implications
• Develop and communicate delivery status and performance reports
• Act as an integration point between the Customer and the Datacom teams and working alongside key vendors to ensure solutions delivered meet the customer’s business needs
• Act in a leadership role for high priority Incident and Problem Management, providing guidance and advice in order to resolve technical problems and issues

Benefits

• Remote working
• Flexi-hours
• Professional development courses