Technical Delivery Manager

Summary

Join Unstructured, a cutting-edge technology startup, as a Technical Delivery/Engagement Manager. You will manage complex customer engagements, ensuring successful delivery of projects ranging from short POCs to multi-year contracts. Responsibilities include optimizing delivery processes, driving customer enablement, and building strong customer relationships. Success in this role requires strong technical skills, experience leading complex customer engagements, and excellent communication abilities. The ideal candidate will have a strong technical background, familiarity with AI/ML, and experience with SaaS and on-prem deployments. Location preference is Sacramento/Bay Area. Unstructured is committed to fostering a diverse and inclusive workplace.

Requirements

• 5+ years of success leading complex customer engagements, as a technical delivery manager, technical program manager, deployment strategist or a similar role
• Demonstrated success driving delivery and user adoption of technical products
• Experience with Python, Kubernetes, CLI deployments, and SDLC best practices
• Excellent interpersonal communications skills, including the ability to collaborate effectively across teams and articulate technical solutions and value propositions to non-technical stakeholders
• Interest and success working in a fast-paced, fluid environment with both relative independence and as a member of small teams
• Strong organizational skills and the ability to manage multiple projects simultaneously
• A proactive mindset with strong problem-solving abilities and record of owning problems end-to-end
• Willingness to travel up to 25%

Responsibilities

• Own overall responsibility for delivering successful customer engagements from short, focused POCs to multi-year enterprise contracts, ensuring business objectives and contractual requirements are met
• Help define and iteratively improve our overall delivery motion, including developing metrics and playbooks to evaluate and enhance delivery success
• Use deep knowledge of Unstructured’s capabilities and customer needs to drive adoption and usage of Unstructured’s applications
• Build long-term relationships to ensure customer satisfaction, retention, and growth
• Partner with colleagues across Unstructured to further overall company success
• Work closely with the solutions engineers responsible for technical delivery
• Partner with account executives (AEs) to ensure seamless handoffs between pre-sales activities and post-sales implementations
• Help our product and engineering teams build tools customers love by gathering and advocating for customer requirements
• Work with marketing to facilitate customer testimonials and case studies

Preferred Qualifications

• Strong technical background to understand and meet customer needs
• Familiarity with AI/ML concepts and applications, including LLM-powered applications
• Experience with both SaaS products and especially on-prem deployments
• IT Consulting or IT Delivery experience working in a customer facing role
• Bachelor's degree in engineering, computer science or equivalent
• Project Management Professional (PMP) or Agile certifications (Scrum Master, SAFe, etc.)