Technical Delivery Manager

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as a Technical Delivery Manager. You will own end-to-end customer responsibilities for virtual assistant solution implementation, mentoring and managing a team, and ensuring project success. This role requires extensive experience in SaaS delivery, agile methodologies, and managing customer relationships. You will be responsible for resource allocation, driving continuous automation, and managing change requests. The ideal candidate possesses strong communication skills, experience with cloud environments (preferably AWS), and a proven ability to collaborate effectively. interface.ai offers a diverse and inclusive work environment.

Requirements

• Around 10-15 years of experience
• Good track record of delivery of the Software Product/Platform/Application
• Working experience in any cloud environment, preferably (AWS)
• Working experience on configuration management and build/release planning & management
• Ability to learn quickly and stay current with new technologies
• Proven ability to collaborate broadly with a flexible, positive attitude and ability to get results
• Should be well versed in agile methodologies
• Exposure to product implementation
• Exposure to debugging & resolving production issues
• Good knowledge of APIs and application integrations
• Experience with Javascript related technologies like NodeJS
• Well-versed in communication with US customers, demonstrating strong interpersonal and professional interaction skills

Responsibilities

• Owns end-to-end customer responsibilities (both during implementation as well as post implementation) of virtual assistant solution implementation involving multiple customers, products / solutions
• Mentoring, coaching & managing team efficiency on all customer projects, internal projects & operational Needs
• Managing all team projects with proper escalation matrix
• Acting as an escalation point and managing customer deliverables
• Resource allocation, team utilization, team productivity responsibility
• Train and cross-train team members with requisite skills to ensure max productivity
• Bring in process and tools to improve implementation efficiencies
• Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance
• Manage change execution from initiation to closure
• Drive continuous automation and upgrade programs for customers
• Develops communication plan — develop the communication plan with internally and external stakeholders
• Lead, coach, and motivate project team members on a proactive basis
• Responsible for working with customer stakeholders to define scope,goals, deliverables, required resources, budget estimates, and timing
• Drive resolution to key decisions and actions needed
• Manage Change Requests that arises during the implementation
• Steer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions

Preferred Qualifications

Having participated in product building or having work experience in a startup company is of added advantage