Technical Director

Summary

Join Customer.io as Technical Director and lead the development of major pieces of our product, responsible for technical strategy, aligning it with the company’s overall vision and goals.

Requirements

• 10+ years of software engineering experience
• At least 5 years in a senior technical leadership, CTO, or founder role
• Track record of successfully founding or growing software companies, launching complex technical products from scratch
• Demonstrated ability to lead high-impact innovation projects from inception to traction
• Has successfully transferred ownership of these projects for long term ownership
• Deep Technical Expertise: knowledge of modern software architecture, cloud platforms, distributed systems, and what to do as scaling challenge arise
• Innovative Problem Solver: passion for solving complex, high-impact problems with creativity and an outside-the-box approach
• Strong Communication Skills: ability to distill complex technical concepts to non-technical stakeholders and influence teams through clear and effective communication
• Entrepreneurial Mindset: founder’s mentality, balancing risk, innovation, and the pragmatic needs of a growing business

Responsibilities

• Lead the development of major pieces of our product, responsible for technical strategy, aligning it with the company’s overall vision and goals
• Leverage your experience as a technical leader to introduce and advocate for innovative technologies, frameworks, and practices
• Design and influence major architectural decisions when introducing new capabilities, ensuring our platform remains scalable, secure, and performant with adoption
• Work closely with product, design, engineering, and leadership teams to translate business needs into technical strategies and ensure alignment on key projects
• Act as a mentor to team members, fostering a culture of continuous learning and technical excellence. Share insights and best practices, and contribute to the overall growth of the organization
• Take ownership of complex technical challenges and lead development of these initiatives to drive competitive advantage in our product offerings
• Partner with product development squads to ensure long term ownership of the things you introduce, tackling the knowledge-sharing and scaling challenges of tech transfer
• Work with teams across the company to guide decisions and set direction, without initially having direct management responsibility

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io