Technical Implementation Specialist

Summary

Join Planet DDS, a leading provider of cloud-based solutions for dental businesses, as a Technical Implementation Specialist. You will be responsible for the successful implementation and installation of imaging software, working collaboratively with internal teams and clients to ensure a smooth transition. This role involves serving as the primary point of contact for clients during the implementation process, overseeing all aspects of their journey, and ensuring their successful launch. You will coordinate data conversions, education, and third-party integrations, while also managing project plans and deliverables. This position requires strong communication skills, experience in managing multiple projects, and a deep understanding of Windows technology support.

Requirements

• High school diploma or equivalent
• Strong written and oral communication skills
• 1+ years of experience managing multiple, simultaneous projects
• 1-2 years of experience in a Windows technology support function
• Ability to work independently and as a collaborative team member
• Strong written and oral communication skills; ability to simplify complex technical jargon
• Highly organized, self-starter with exceptional attention to detail and accountable to deadlines
• Ability to be flexible with work hours; some weekend work occasionally required to meet client deadlines and go-live expectations

Responsibilities

• Serve as the primary point of contact (internal and external) during the implementation process with responsiveness and customer care
• Advocate for client’s needs throughout the organization and drive activities and decisions that will enable a client’s successful launch
• Evaluate each client’s unique needs and abilities to deliver the appropriate level of support for a positive experience, ensuring all relevant parties stay on track and meet agreed upon milestones
• Coordinate client data conversions, education, and third-party integrations
• Coordinate, collaborate, and communicate proactively with internal and external parties
• Advocate for client’s needs throughout the organization and drive activities and decisions that will enable a client’s successful launch
• Responsible for the complete and successful installation of the image software
• Assist with testing of office imaging hardware to ensure it is functional post installation
• Create, manage, deliver, and review project plans and deliverables
• Respond to calls, e-mail messages, and incident tickets in line with company policies
• Lead internal and external meetings including kickoff, setup, weekly status, etc
• Understand and meet performance metrics related to implementation scope and timelines
• Maintain understanding of new product offerings and potential impacts to active and future clients
• Identify and share opportunities to improve the customer journey and experience with our products
• Collaborate with Product and Engineering teams to create and maintain product content related to onboarding
• Other duties as required