Technical Knowledge Base Manager

Summary

Join People.ai as their Technical Knowledge Base Manager and empower Engineering and Technical Support teams, and ultimately, our customers by establishing and executing a process for creating, organizing, and maintaining high-quality, accessible technical documentation. This role ensures consistency, accuracy, and ease of use across all platforms, serving as a central point of contact and subject matter expert for all technical documentation needs. You will design and implement efficient processes for content creation, review, updates, and publishing, establishing and maintaining a comprehensive style guide. You will also collaborate with cross-functional teams and adapt to evolving technologies and documentation needs. The ideal candidate possesses exceptional writing, editing, and communication skills, a deep understanding of information architecture, and proficiency in various documentation systems and tools.

Requirements

• Exceptional writing, editing, and communication skills, with the ability to translate complex technical concepts into clear, concise, and engaging content for various audiences (technical and non-technical)
• Deep understanding of information architecture principles, content strategy best practices, and knowledge management methodologies to design user-focused, findable, and accessible documentation
• Proficiency in using various documentation systems and tools, including Confluence, Intercom, and other relevant platforms
• Familiarity with version control systems and content management best practices
• A solid understanding of software development processes, technologies, and architectures, with the ability to quickly grasp and document technical details related to PAI’s products and services

Responsibilities

• Design and implement an efficient process for content creation, review, updates, and publishing
• Establish and maintain a comprehensive style guide to improve technical documentation's quality, consistency, and readability
• Implement clear procedures for managing documentation throughout its lifecycle, including version control, content audits, and archiving
• Update 50% of outdated documentation within 6 months and achieve 90% of outdated documentation updated within 12 months
• Collaborate effectively with cross-functional teams, including Engineering, Technical Support, Product Management, and Marketing
• Analyze existing documentation workflows, identify areas for improvement, and implement streamlined processes for content creation, review, and publishing
• Adapt to evolving technologies and documentation needs and demonstrate a commitment to continuous learning and improvement

Benefits

$30 - $40 an hour