Technical Onboarding Manager

Summary

Join Demandbase as a Technical Onboarding Manager and own the entire onboarding experience for new customers. You will be the primary point of contact from contract signature through deployment, ensuring a seamless and successful start for each customer. Lead onboarding calls, gather requirements, align internal teams, and manage project timelines. Collaborate with Strategy & Analytics and Technical Account Management teams for smooth handoffs. Proactively address issues, recommend process improvements, and stay current with platform updates. This highly visible, customer-facing role requires strong project management, customer empathy, and cross-functional coordination skills.

Requirements

• 5+ years of experience in project management, onboarding, business analysis, or consulting within a SaaS company
• Demonstrated ability to own customer-facing projects end-to-end, particularly onboarding engagements
• Experience coordinating with Strategy, TAMs, and CS teams to ensure a unified customer journey
• Exceptional project management skills with the ability to manage multiple complex projects simultaneously
• Strong interpersonal and communication skills; able to engage both technical and non-technical stakeholders

Responsibilities

• Own and drive the end-to-end onboarding experience for new customers, from kickoff through successful deployment
• Lead onboarding calls to align stakeholders, set clear expectations, and establish success criteria
• Gather, document, and maintain detailed business and technical requirements
• Share best practices for configuration and implementation, aligning solutions with customer goals and Demandbase capabilities
• Collaborate closely with the Strategy & Analytics and Technical Account Management (TAM) teams to ensure smooth handoff and ongoing customer success post-onboarding
• Manage project timelines, track deliverables, and communicate clearly with internal and external teams
• Identify and proactively address any issues or blockers during the onboarding process
• Recommend process improvements and contribute to onboarding documentation and playbooks
• Stay current with Demandbase platform updates and ensure customers are onboarded using the latest capabilities
• Champion a collaborative, high-performance team culture focused on delivering exceptional customer outcomes

Preferred Qualifications

• Familiarity with digital marketing platforms (e.g., Google Analytics, Adobe Experience Cloud, MAPs) is a plus
• Working knowledge of web technologies (e.g., HTML, JavaScript, APIs) is a plus

Benefits

• Options for up to 100% paid Medical and Vision premiums for employees
• A flexible PTO policy
• No internal meetings Fridays
• Access to Modern Health and other mental wellness resources
• Eight paid holidays
• Two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving)
• 401(k)
• Short-term/long-term disability
• Life insurance
• Other great benefits