Technical Operations Coordinator

Summary

Join Vida, a virtual obesity care provider, and take ownership of high-priority member-facing processes. You will work closely with various teams to ensure accurate and efficient workflow execution. Responsibilities include managing workflows, monitoring task queues, validating records, updating documentation, identifying inefficiencies, and collaborating with colleagues. The ideal candidate possesses 0-2 years of experience in healthcare, product, or technical operations, along with proficiency in Google Sheets, Slack, and ticketing platforms. This role offers the opportunity to expand technical skills and contribute to process optimization. The salary range is $60,000-$65,000 annually.

Requirements

• 0–2+ years experience in healthcare operations, product operations or technical operations roles
• Proven ability to follow detailed instructions and execute repeatable processes at scale
• Proficient with Google Sheets, Slack and ticketing platforms (e.g. Zendesk, Jira)
• Exceptional attention to detail and organizational skills
• Comfortable navigating ambiguity and juggling multiple workflows at once
• Experience with or interest in workflow automation tools or scripting to reduce manual tasks
• Previous working experience with SQL

Responsibilities

• Own the execution of high-volume, time-sensitive workflows while actively identifying opportunities to streamline and scale them over time
• Monitor task queues and SLAs, ensuring timely, accurate delivery and surfacing inefficiencies or tool limitations as they arise
• Validate records across tools, maintain logs and flag areas where automation or tooling enhancements could reduce manual burden
• Maintain and continuously update SOPs and process documentation for assigned workflows
• Identify inefficiencies or manual pain points and propose and implement changes to improve speed, accuracy or automation potential
• Partner with Launch Ops and Product Ops to test and operationalize updated procedures
• Regularly contribute to and update documentation materials to ensure process consistency and knowledge sharing across stakeholders
• Maintain and update paying organization configuration tables to support new client launches
• Collaborate with QA and Technical Operations teammates to ensure program rules are set up and functioning as expected
• Coordinate with Clinical Ops, Product Ops, Member Support and Engineering to troubleshoot escalations and refine workflows
• Document edge cases or breakdowns to help improve SOPs and overall tooling
• Communicate clearly across async tools (Slack, Confluence, Jira) to maintain visibility and progress

Preferred Qualifications

• Prior exposure to Braze, Looker or Git is a major bonus
• Past experience supporting a Product or Technical Operations team

Benefits

$60,000 - $65,000 a year