Stripe is hiring a
Technical Operations Manager

Summary

Join Stripe's Payments Acceptance organization as a Technical Operations Manager to operate card network integrations, report and reconcile operations, and improve metrics through automation and tooling. Collaborate with cross-functional teams to ensure quality standards are met and company priorities translate into impactful outcomes.

Requirements

• Have 5+ years of people management experience
• Have 5+ years of experience with data integrity expertise (reconciliation and manual data management, data quality assessment, data and reporting efficiency)
• Strong cross-functional stakeholder focus, with the ability to communicate and build relationships with technical and non-technical teams across internal and external stakeholders (including external financial partners and vendors)
• Have experience navigating the nuanced complexity of financial systems and solving large scale, data quality and reliability challenges
• Have strong analytical skills to investigate, and identify the root cause of issues, and strong project/program management skills to prioritize competing priorities, and make necessary tradeoffs

Responsibilities

• Collaborate across the company, including with engineering, accounting/treasury, financial partnerships and product teams, to develop and ensure that quality standards, performance metrics, and SLAs are met
• Drive change management and process improvement initiatives that improve the quality of reconciliation data, the reliability of our operational systems, and increase efficiencies to meet the scale and speed of Stripe’s
• Manage on-going compliance initiatives, and champion operational rigor through data driven approaches
• Build and evolve your team - formalizing role definitions, defining charter and ownership boundaries, maintaining accountability, and coaching a high-functioning insights driven operations team
• Work collaboratively with platform engineering teams to find and solve issues, and drive engineering to improve their systems through routine audits, root cause analysis, and installing relevant quality/reliability standards

Preferred Qualifications

• Payments expertise (working with financial partners connecting the dots between transactions, cash, and costs)
• Operational expertise (measuring/improving manual processes, motivating/engaging an operations team, driving quality and efficiency standards)
• Leading distributed or highly matrixed teams with a range of technical backgrounds, and a data analysis/business intelligence focus