Technical Program Manager

Summary

Join Akoya, a leading financial technology company, as a full-time Technical Program Manager! Based remotely anywhere in the US, you will drive the onboarding of SaaS implementations and API integrations for financial institutions. This role involves managing client relationships, building onboarding frameworks, and improving workflows. You will collaborate with implementation teams, analyze data, and develop solutions to enhance processes and client experiences. The ideal candidate possesses a Bachelor's or Master's degree in a related field and significant experience onboarding financial institutions to data access networks. Travel to Akoya HQ and client sites is required.

Requirements

• Possess a Bachelor’s degree (or foreign education equivalent) in International Business, Computer Science, Business, Engineering, or a closely related field and six (6) years of experience as a Technical Program Manager (or closely related occupation) onboarding financial institutions to data access networks
• Alternatively, possess a Master’s degree (or foreign education equivalent) in International Business, Computer Science, Business, Engineering, or a closely related field and four (4) years of experience as a Technical Program Manager (or closely related occupation) onboarding financial institutions to data access networks
• Demonstrated Expertise (“DE”) managing Cloud-based Software as a Services (SaaS) client implementations using Agile frameworks and tools —Jira, GitHub, Basecamp
• DE articulating client implementation project objectives and requirements into specific business outcomes with timelines through statements of work and project plans developed using Microsoft Office tools – Sharepoint, Teams, Excel, PowerPoint, and Word
• DE in Client Engagement Management -- representing financial institutions and financial technology companies and integrating them into data access network
• DE in Cloud-based software development projects – managing software projects from start to finish, including creating project plans, tracking progress, managing risks, and addressing issues that arise during project execution using Atlassian Suite, Confluence, and Jira

Responsibilities

• Onboard new data providers onto the firm’s data access network
• Establish and enhance best practices for client success teams in a financial technology environment
• Work with financial institutions on the discovery process to analyze their current state and enhance the size of the engagement
• Build and improve customer workflows to create efficiencies and improve the experience
• Document findings of studies and prepare recommendations for the implementation of new systems, procedures, or organizational changes
• Analyze data gathered and develop solutions or alternative methods of proceeding
• Confer with personnel concerned to ensure the successful functioning of newly implemented systems or procedures
• Plan studies of work problems and procedures -- organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis

Benefits

Applicants permitted to work remotely from any home worksite in U.S