Technical Program Manager

Summary

Join PVM as a Technical Program Manager in San Diego, CA, and play a crucial role in supporting clients' missions. You will manage customer requirements, control costs and schedules, and facilitate scrum ceremonies. This position requires a deep understanding of the SDLC and proficiency in the Palantir Foundry Platform. You will collaborate with engineering and product teams, ensuring high product standards and customer satisfaction. The role involves mentoring, managing risk, and overseeing financial aspects of projects. A Secret clearance and PMP and Scrum certifications are required.

Requirements

• BS/BA or equivalent experience
• Experience with web-based project management tools: Azure DevOps, Asana, or Jira
• Adept using Microsoft Office Suite, especially Excel (Teams, Office, SharePoint)
• Outstanding verbal and written communication skills
• Ability to work well under pressure
• Capacity to hold teams accountable, provide constructive and complimentary feedback, as well as drive program success
• Excellent people skills and intuition about the customers’ business needs
• Ability to deal calmly with any customer complaints or problems
• Ability to work independently and collaborate with the team successfully
• Strategic thinking
• Problem-solving skills
• Leadership skills
• Ability to sit for long hours during core business hours
• Ability to travel to client sites for meetings
• PMP and Scrum certifications
• Deep understanding of the Software Development Life Cycle (SDLC)
• Ability to engage in high-level technical conversations and support planning without creating overhead
• Highly organized, detail-oriented, and self-motivated with a proactive mindset
• Experience with Agile methodologies and scrum ceremonies
• Strong customer success focus with the ability to manage satisfaction surveys and resolve issues promptly
• Excellent communication and stakeholder management skills

Responsibilities

• Quickly gain proficiency in the Palantir Foundry Platform and PVM’s service offerings
• Maintain a high-level understanding of technical discussions to support effective planning and decision-making
• Collaborate closely with software engineers and product managers to translate technical objectives into actionable program plans
• Manage all customer requirements and expectations as a cohesive system, ensuring comprehensive responses to changes
• Control cost, schedule, and performance to meet and exceed customer expectations
• Facilitate, support, and oversee the PVM team to achieve outcomes aligned with customer goals
• Evaluate progress, navigate scope complexity, and adapt strategies to maximize customer value and ensure team success
• Manage release planning activities, ensuring alignment across teams and readiness for deployment
• Lead and facilitate scrum ceremonies, including stand-ups, sprint planning, reviews, and retrospectives
• Support backlog grooming and prioritization in collaboration with product managers
• Ensure agile best practices are implemented without creating unnecessary overhead for engineering teams
• Oversee quality control and quality assurance processes to maintain high product standards
• Collaborate with engineering and product teams to define and enforce quality metrics
• Manage User Acceptance Testing (UAT) efforts, coordinating feedback and ensuring readiness for production releases
• Provide mentorship in partnership with managers and other project managers
• Support the development of new project management templates and processes as required
• Manage customer satisfaction surveys and act on feedback to drive continuous improvement
• Coordinate customer onboarding activities in partnership with product managers when applicable
• Quickly resolve customer issues and maintain a growth mindset to support renewal plans
• Facilitate proposed out-of-scope solutions with engineering team support
• Monitor and control change, anticipating and aligning future resource needs for optimal project execution
• Continually evaluate risk to maximize positive impacts while minimizing negative impacts
• Maintain a focus on quality to meet objectives and align with customer requirements
• Continually evaluate the financial health of account contracts, initiating changes as needed to maximize financial outcomes
• Draft, send, and ensure timely payment of customer invoices

Preferred Qualifications

• Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools
• Project/Program Management skills with Agile methodology or Scrum experience preferred
• ATO experience working with the federal government is highly desirable
• Experience with the Palantir Foundry Platform
• Proven ability to implement new processes and develop project management templates
• Growth mindset and ability to facilitate out-of-scope solution discussions with engineering teams

Benefits

• Opportunities for growth and advancement
• Tuition/Training reimbursement
• Peer bonus program
• Remote and on-site positions available
• Unlimited PTO
• Flexible work schedule