Technical Program Manager

Summary

Join Khan Academy as a temporary Technical Program Manager for Khanmigo Core Platform, a 5-month contract role. You will coordinate and prioritize the needs of internal teams building Khanmigo experiences, working closely with Engineering and Product Management to align the roadmap. Your efforts will streamline processes, ensure team alignment and productivity, and ultimately contribute to building the best products to serve Khan Academy's mission of providing free, world-class education.

Requirements

• 5+ years of Program Engineering or Product Management experience where you have successfully managed big data-focused programs (or multiple projects)  from inception to execution
• Several years of hands-on experience in software development, with daily coding tasks (experience as a TPM building software platforms is an acceptable substitute). While this role does not involve daily coding, a technical background is essential for building a cutting-edge AI platform
• Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
• The ability to think creatively and use data to solve ambiguous and complex problems
• Excellent interpersonal and communication skills to build relationships and influence across multiple levels of the organization comprised of technical and non-technical individuals
• Excellent organization skills, acute attention to detail, ability to balance multiple tasks in an ever-changing environment

Responsibilities

• Coordinate with internal “customer stakeholder” teams, such as Tutor Platform, Literacy, Teacher Experience, to understand their needs and balance their priorities
• Manage platform capabilities, including text to speech and vision
• Oversee developer frameworks, such as our Evaluations Component library being built
• Provide necessary tools for prompt engineers' workflows
• Coordinate internal upgrades, aligning different teams onto the latest models
• Ensure that evaluation test cases for every activity across teams are met
• Collaborate with internal dependency teams like Data Infra to ensure our Evaluations Component data fits the shape expected by the Data Infra team for tools like Langfuse
• Manage coordination for Khanmigo-as-a-Service partners for 3rd party customers leveraging the Khanmigo Platform

Preferred Qualifications

Experience in AI/ML is preferred but not required