Group Technical Program Manager

Summary

Join KnowBe4 as a Group Technical Program Manager and translate the company's strategic product vision into detailed technical user stories for engineering teams. Lead a high-performing team of Technical Program Managers, bridging the gap between Engineering and Product organizations. Drive continuous improvement in technical program management by establishing policies, refining the SDLC framework, and implementing performance metrics. Oversee the execution of complex, multi-team initiatives, fostering a culture of collaboration and effective communication. Facilitate requirement refinement discussions, write user stories based on strategic initiatives, and set up policies and procedures for Technical Program Management. The role also involves providing recommendations on personnel matters. KnowBe4 offers a fantastic benefits package including company-wide bonuses, referral bonuses, adoption assistance, tuition and certification reimbursements, and a relaxed work environment.

Requirements

• BS or equivalent plus 3 years experience as a Technical Program Manager, Software Developer or Software Tester
• A strong blend of project management, business analysis and technical experience and the ability to work well in a team environment
• Excellent technical knowledge of current web technologies building commercial enterprise software applications
• Excellent verbal & written communication skills
• Experience with AWS & CI/CD environments
• Experience with JIRA
• Experience with UX/Prototyping tools, for instance LucidChart, Figma
• Experience with relational databases, MySQL or equivalent
• Experience working in agile environments
• FrontEnd web standards: CSS3, HTML 5
• Minimum 5 years hands-on technical experience in an IT related industry

Responsibilities

• Lead a high-performing team of Technical Program Managers who serve as the critical bridge between Engineering and Product organizations, translating complex business requirements into technical requirements
• Drive continuous improvement of the technical program management practice by establishing policies & procedures, refining the SDLC framework, and implementing metrics that measure team's production
• Oversee the successful execution of complex, multi-team initiatives by fostering a culture where TPMs excel at breaking down requirements, facilitating technical discussions, and representing engineering concerns in both internal and customer-facing contexts
• Facilitate refinement discussions to drive out needed functional requirement details
• Write User Stories based on high-level strategic initiatives supplied by the Product Management
• Set up policies & procedures for Technical Program Management
• Build and expand a valuable team
• Lead by example being a TPM on one of the teams
• The Technical Program Manager (TPM) translates the Functional Vision from the Product Team into Implementation
• The TPM helps the PM to get Initiatives clearly defined, gathering any needed background information for the PM
• The TPM will assist the Team to understand the PM’s intent for the initiative, and then break the initiative down into milestones in order to facilitate accurate estimates
• The TPM will be responsible for translating initiatives into groomed and prioritized (Ready) User Stories
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Preferred Qualifications

• Prior Software Developer experience is a plus
• Product Owner or Product Manager experience is a plus
• Strong time management skills with adaptability to manage work on multiple projects and priorities

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code