Technical Program Manager

Summary

Join Modern Treasury's Bank Operations team as a Technical Program Manager (TPM). You will bridge Product, Engineering, Customer Success, and Implementation, managing program integration with financial institutions. Key responsibilities include onboarding customers, leading implementation streams, and collaborating with internal and external stakeholders. You will serve as a technical expert, build relationships with financial partners, and assist with incident resolution. This role offers growth opportunities within a value-driven company, connecting customers, people, and products. The position requires experience in technical roles at B2B SaaS companies or financial institutions, knowledge of payment operations, and project management skills.

Requirements

• 4+ years experience in technical roles at B2B SaaS companies or Financial Institutions in one or more of the following functions: product or program management, implementation, technical support, engineering or operations
• Experience or knowledge in payment operations and general banking operations and practices
• Experience in process improvement and documentation
• Experience with project management and collaboration solutions such as monday.com , Linear, Salesforce etc
• Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, and general API concepts
• Willingness to dig into technical details to understand our owned and dependent systems’ capabilities and roadmaps, and proactively identify risks and dependencies

Responsibilities

• Serve as a technical subject matter expert, internally and externally, on the integration process and technical product suite for a defined portfolio of financial institutions
• Establish and lead technical operations relationships with financial institution partners that Modern Treasury supports for its product and customers
• Lead defined implementation streams for customers, dive into complex payment requirements, and work alongside our Onboarding & Customer Success teams to help customers go-live with Modern Treasury quickly and accelerate their time to value
• Work closely with internal and external stakeholders to ensure an organized and enjoyable implementation journey for customers
• Assist with incident resolution by working closely with Engineering & Customer Support teams to drive financial institution communications and escalations
• Own technical relationships and projects for a defined portfolio of financial institution integrations
• Take customers from initial implementation through launch
• Execute significant portions of the onboarding journey by liaising with internal and external stakeholders
• Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer onboarding and implementation experience
• Become a master in the variety of integration setups we have with financial institutions