Technical Program Manager

Summary

Join Snorkel AI, a company democratizing AI, as a Technical Program Manager (TPM). This contract-to-hire role focuses on building and optimizing operational infrastructure, workflows, and resource management for a team of Operations Managers and Associates. You will oversee technology development, SOP creation, and resource allocation, collaborating with various teams to enhance operational efficiency and scalability. The ideal candidate possesses strong program management experience, proficiency in SQL and Airtable, and a proven ability to connect disparate systems. This is a high-ownership role requiring entrepreneurial spirit and comfort with experimentation and iteration. The initial contract rate is $85/hour.

Requirements

• 4+ years relevant work experience in program or project management, specifically focused on enabling operations teams through process and infrastructure development
• Proficiency in SQL and experience with tools like Airtable/similar platforms/basic Python scripting. Skilled in designing and executing queries and building reporting pipelines
• Proven track record as a human-Zapier, connecting systems and building workflows that reduce manual effort and improve outcomes
• Demonstrated ability to create and refine SOPs and workflows to standardize operations
• Comfortable taking projects from 0 to 1 and 1 to 2 , with the flexibility and confidence to experiment, iterate, and scale effectively in dynamic environments
• Experience managing human data labeling/annotation projects. Understanding of data development processes and AI technologies such as large language models (LLMs) is a plus
• Bachelor’s degree in Business Administration, Data Science, Computer Science, or a related field

Responsibilities

• Oversee the development of technology, SOPs, and resource workflows to support Operations Managers and Associates in executing their responsibilities efficiently and autonomously
• Design and maintain workflows using tools such as Airtable and SQL to optimize data handling and streamline operations. Serve as the human-Zapier to connect and enhance disparate systems, creating seamless workflows
• Collaborate with engineering, research, and delivery teams to create dashboards, queries, and reporting pipelines that enhance visibility into operations and resource utilization, effectively enabling decision making
• Design, refine, and maintain operational workflows and SOPs to standardize best practices across projects. Effectively breaking down silos to continuously improve for scalability and impact
• Partner with the People team and Ops leaders to identify and address resource needs, manage capacity, and ensure the right allocation of personnel and tools for program execution
• Monitor and report on program performance metrics. Provide regular updates on program progress, risks, and issues. Propose and implement corrective actions as necessary

Preferred Qualifications

• Advanced degree or relevant certifications (e.g., PMP, PMI-ACP) are a plus
• Previous experience working at a startup is a plus

Benefits

• Comprehensive medical, dental, and vision plans for Snorkelers and their families
• Yearly wellness stipend
• 401k program
• Parental leave program lets new parents take up to 20 weeks of paid time off
• Workstation setup allowance