Remote Technical Program Manager

Summary

Join Stripe's Commerce Systems team as a Program Manager and play a vital role in powering Stripe's Revenue platform. You will operationalize cross-functional programs, partner with engineering and technical program managers, define documentation and communication processes, and develop program management procedures. Leverage data to drive strategic decisions and create canonical documentation. This role requires 5+ years of relevant experience in software engineering, systems engineering, or technical product/program management, along with strong communication and problem-solving skills. You'll be leading large-scale efforts across multiple teams and functions, driving process improvements, and ensuring high quality and reliability.

Requirements

• 5+ years of software engineering, systems engineering or technical product/program management experience
• You are not satisfied with just delivering a program on time—you are discerning about product/infrastructure architecture and obsessed with quality, reliability & correctness
• You have a track record of providing program management during all phases of software development from kick-off to ship, demonstrating critical thinking and thought leadership
• You have strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization
• You can drive internal and external process improvements across multiple teams and functions
• Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Analytical and problem-solving experience with large-scale platforms, infrastructure and organizations
• Experience leading initiatives with a global footprint having built APIs, products, and complex systems/infrastructure at scale

Responsibilities

• Operationalize and execute on key cross functional programs spanning all engineering organizations including managing Operation Reviews, driving efficiencies in capacity governance and launch reviews
• Partner with Engineering Managers and Technical Program Managers to define, scope and improve the operational needs within the teams
• Define and standardize documentation and communication processes
• Develop, implement, and iterate on program management procedures, frameworks, and metrics to achieve goals with defined success criteria
• Develop, define and report on program health and success metrics
• Leverage data to drive strategic decisions and reporting at the leadership level
• Create canonical documentation of plans and processes, driving consistency and alignment across teams