Technical Project Manager

Summary

Join VGS, a global leader in payment tokenization, as a Technical Project Manager! You will support our Client Operations team, driving customer onboarding and implementation of our platform. This role involves managing multi-threaded enterprise projects, coordinating with internal and external stakeholders, and gathering business requirements. You will collaborate with various teams to ensure successful implementations and continuous improvement, providing technical guidance and support to our customers. The ideal candidate possesses strong project management skills, technical proficiency, and excellent communication abilities. VGS offers a remote-first work environment with flexible hours and a comprehensive benefits package.

Requirements

• PMP certification
• 7+ years of technical project management or technology consultation in customer-facing environments
• Ability to communicate effectively and work cooperatively with cross-functional teams
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
• Detail-oriented and able to autonomously support tasks across multiple projects
• Analytical, technically proficient, and able to learn new tools and software quickly
• Able to work in a Waterfall or Agile environment with a strong sense of prioritization
• Experience using a Project Management tool such as JIRA, MS Project, SmartSheet, etc

Responsibilities

• Drive onboarding and implementation of new or expanding customers and improve time-to-value for our customers
• Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders over the course of many months or years
• Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that deeply impact the success of the customer’s organization
• Gather business requirements, interpret technical documentation, and provide advice on integration best practices to descope our customers from compliance requirements
• Collaborate with Account Management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous improvement
• Identify risks and proactively manage issues. Resolve and/or escalate issues in a timely manner
• Provide feedback to the product team to simplify the onboarding experience
• Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features

Benefits

• Flexible work hours and flexible PTO
• Competitive health benefits
• VGS stock options
• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
• Life & disability insurance
• Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
• Global parental leave program
• Employee Assistance Program
• Home Internet reimbursement
• New hire home office set up allowance
• Professional learning reimbursement