Lunit Global is hiring a
Technical Service Engineer

Summary

The job is for a Customer Success Manager at Lunit, a medical AI software company. The role involves assisting customers with the installation of Lunit's AI solutions, providing technical support, training sessions, collecting feedback, and more. The qualifications required include over 5 years of experience in PACS, RIS or hospital system operations, extensive knowledge of interoperability and communication standards, solid troubleshooting skills, organizational skills, training skills, team communication skills, proficiency in English, and a Bachelor’s degree. Preferred experiences include various technical skills and experience in the medical industry.

Requirements

• Over 5 years of experience with PACS, RIS or hospital system operations and workflows
• Extensive knowledge of interoperability in the medical domain and of communication standards such as DICOM and HL7
• Solid understanding of the Linux CLI
• Strong troubleshooting, organizational, training and team communication skills
• Proficient in English
• Bachelor’s degree

Responsibilities

• Assist Lunit's customers and partners with the preparation and install of Lunit INSIGHT solutions in various environments
• Lead discussions about the technical aspects of Lunit INSIGHT integrations in various settings, in close cooperation with Lunit colleagues from other teams
• Provide technical support and troubleshooting as part of a multidisciplinary Customer Success Management team
• Provide training sessions and documentation for colleagues, partners and customers
• Collect feedback and requests for product improvements, and communicate them to headquarters

Preferred Qualifications

• Experience with implementing various open source software and containerization
• Experience with cloud systems (e.g., AWS, Azure and GCP) and APIs
• Understanding of databases and web servers (Nginx, Apache)
• Scripting skills (e.g., shell scripts, Bash, Python)
• Experience in the medical industry or HealthCare IT
• Experience with medical AI
• Proficiency in a second language (French, German and/or Spanish)

Benefits

• Work type: full-time
• Working from home
• Salary: after negotiation