Remote Technical Solar Expert

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Technical Solar Expert. You will provide exceptional customer service and technical support to homeowners, troubleshooting solar systems remotely and resolving issues. This role involves handling inbound and outbound communication, collaborating with internal and external teams, and improving processes. Omnidian values trust, autonomy, and continuous learning. The position offers a competitive salary, comprehensive benefits, and opportunities for growth within a supportive and inclusive work environment. The ideal candidate possesses strong communication skills, technical aptitude, and a commitment to customer satisfaction. Remote work opportunities are available.

Requirements

• 6+ months of solar experience or 2+ years of IT or Technical Troubleshooting or 5+ years of customer support experience
• Your written and verbal communication is clear, concise, and articulate. You take detailed and efficient notes
• You proactively identify process improvement opportunities with a bias for action
• You can balance the voice of the customer with the financial impact on the organization

Responsibilities

• Handle inbound and outbound phone calls, emails, and chat messages. Provide answers to both basic and technical questions about solar systems
• Troubleshoot solar systems remotely, using your technical knowledge to diagnose and resolve issues
• Decide when to submit a case to our dispatch team or to our client-facing team for additional action or remediation
• Own follow up on open tickets, working with homeowners, field service partners, and internal managers to find win-win solutions
• Improve our processes through self-directed and collaborative projects, identifying areas for enhancement in both customer service and technical support
• Engage in ongoing training and mentoring to increase your knowledge of our business model and technical systems

Preferred Qualifications

• Experience with Zendesk or Salesforce
• Any knowledge of Solar Storage Systems
• Extensive experience on PPA, SREC, PTO
• Ability to communicate with customers in Spanish via phone and email (if fluent, see our Bilingual job posting)

Benefits

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, parental leave, 401(k) administration and $1k match per year, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• 100% of health insurance monthly premiums for employees, and 50% for dependents
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Financial Stability: We've converted a variable bonus into a higher hourly wage to provide you with more financial stability
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success