Technical Solutions Manager

Summary

Join Unite Us as a Technical Solutions Manager and work with customers through the discovery, design, and execution of technical scope and contract deliverables for standard Unite Us technical product offerings.

Requirements

• 1-3 years of relevant professional experience, including project management in customer-facing roles
• Familiarity with SaaS platforms, and functional understanding of key technical concepts: (e.g. FHIR, HL7, web services APIs, SAML, SCIM, JIT, SFTP, EMPI, etc.) and relevant workflows
• Strong interpersonal and communication skills (verbal and written), including the ability to lead discussions and adjust your communication style for diverse audiences at all levels of the organization and with varying levels of technical expertise
• Ability to analyze & interpret technical requirements and customer interactions to anticipate and guide client needs

Responsibilities

• Serve as a subject matter expert and technical lead, partnering with our customers and internal teams to deliver high quality and on time technical solutions
• Create and maintain internal process and customer-facing documentation on technical deliverables and integrations
• Ability to provide consultation support for standard technical integration offerings to new and existing customers
• Work closely with the assigned Customer Success Manager to execute on enterprise customer initiatives that drive the overall health, satisfaction and retention of customers
• Collaborate with internal and external stakeholders on technical functionality enhancements to improve customer access, utilization, and overall satisfaction with the Unite Us product suite

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Wellness
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time Off
• Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental Leave
• Adoptive parents are included