Technical Solutions Specialist

Summary

Join StackAdapt, a leading self-serve advertising platform, as a Technical Solutions Specialist! Based remotely anywhere in the UK, you will provide technical support, troubleshoot complex systems, and guide clients through our platform's intricacies. You will investigate and resolve technical issues, collaborate with various teams, and create custom JavaScript snippets. This role requires proven technical support experience, strong problem-solving skills, and JavaScript/HTML knowledge. StackAdapt offers a competitive salary, private medical insurance, pension scheme, work-from-home reimbursements, and excellent personal development opportunities.

Requirements

• Proven experience in technical support, product support, and/or software engineering capacity
• Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
• Basic to intermediate Javascript and HTML experience is required
• Strong problem-solving and analytical abilities
• Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
• Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
• Strong communication skills to explain potentially complex situations to team members and clients

Responsibilities

• Create and debug custom javascript snippets for clients
• Troubleshoot simple to complex system setups across various platforms
• Help guide users and clients alike with the technical intricacies of our platform
• Identify root causes of technical issues and address potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
• Take ownership of escalations and highly technical problem solving
• Work with clients to help solve their technical issues

Preferred Qualifications

• Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
• Basic to intermediate knowledge/experience in Digital Advertising is a plus
• Experience with GraphQL is a plus

Benefits

• Competitive salary
• Private Medical Insurance cover
• Auto-enrolment into the company pension scheme
• Work-from-home reimbursements
• Coverage and support of personal development initiatives (conferences, courses, etc)
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events (virtually!)
• Take part in our walk and wander policy and work anywhere in the world for up to 90 days a year