HR Hints is hiring a
Technical Support Analyst, Remote - Poland
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Summary
The job is for a Technical Support Analyst to join a machine learning cloud infrastructure business. The role involves resolving customer issues via various channels, collaborating with teams, improving customer experience, and managing projects. The candidate should have 2+ years of customer support or customer success experience at a technical organization, Linux sys admin experience, and be based in the Central European Timezone.
Requirements
- 2+ years in a customer support or customer success role at a technical organization
- Demonstrable linux sys administration experience
- Experience building and implementing cross functional processes from scratch
- Based in Central European Timezone
- Excellent verbal communication skills
- Demonstrated ability to write clearly and effectively
- Attention to detail – you sweat the small stuff
- Ability to empathize with customers
- Willingness to follow and manage established processes and guidance
- Experience with standard office applications, such as MS Office, G-Suite, task tracking tools, etc
Responsibilities
- Resolve customer requests and issues via chat, email and the occasional phone or video calls
- Lead partnerships with Success, Product, Engineering and other teams to resolve issues for our customers
- Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues
- Identify and implement improvements to the Voltage Park customer experience
- Juggle multiple responsibilities across different support functions
- Manage cross-functional projects
- Provide occasional on-call support
Preferred Qualifications
- Customer Support experience
- Command line level sys administration experience
- AI model training experience
- Experience in one or more of the following: Discord community management experience, Data center support experience, Project management experience, Startup experience
Benefits
- 100% funded medical care
- B2B contract
- Salary within the range of 10 000 - 13 000 PLN net, depending on expertise
- Sports package
This job is filled or no longer available
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