Remote Technical Support Consultant

Summary

Join DreamHost as a Technical Support Consultant and play a key role in interfacing directly with customers. As a multilingual candidate fluent in both English and Spanish, you will provide technical assistance, troubleshoot issues, and guide customers through product installation and configuration.

Requirements

• Ability to work under pressure in a fast-paced environment
• Ability to communicate with customers who may be lacking in technical skills
• A commitment to quality and a meticulous approach
• Able to work autonomously and in diverse, virtual team environments
• Great communication skills with customers, supervisors and peers
• Ability to maintain patience with difficult customers
• Good judgment and decision-making skills
• Strong analytical and problem-solving skills
• Basic understanding of Web Hosting
• Basic familiarity with Linux command-line
• Ability to manage and deliver on multiple support tickets at same time
• Ability to type 45+ WPM
• Minimum 3 years of technical support experience
• Bachelor's Degree in computer science related field of study preferred

Responsibilities

• Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features
• Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs
• Answers questions by applying knowledge of web hosting principles, DreamHost products and services
• Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues
• Notices trends and/or internal issues & reports them to management for resolution
• Guides customers through the installation and configuration of various software
• Escalates complex problems to appropriate staff member or department
• Helps customers identify and resolve problems with products by phone, email & live chat

Benefits

• Competitive salary
• Worktango team member recognition
• Udemy online learning courses
• Opportunities for profit-sharing bonuses
• Fun monthly events
• Opportunities for growth
• Laid-back atmosphere