Cloudflare is hiring a
Technical Support Engineer

Summary

Join Cloudflare's team as a Technical Customer Support Engineer and work with customers on technical support issues while learning the inner workings of Cloudflare's technology.

Requirements

• Previous experience working as part of a team in a customer-facing role
• Experience solving HTTP, DNS and other networking-related problems
• Understanding how the Internet works
• Experience working in a support role where you thrived every time you resolved a ticket
• Comfortable communicating through various support channels and always put the customer first
• Motivated self-starter and always looking to expand your existing skillset

Responsibilities

• Work with our customers on a variety of technical support issues
• Work with the Technical Operations team that is responsible for running our global distributed network
• Provide support on our Core products: DNS, SSL, CDN, Load Balancing, etc

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours