Jumio is hiring a
Technical Support Engineer
Jumio
π΅ ~$180k-$230k
πRemote - Colombia
Please let Jumio know you found this job on JobsCollider. Thanks! π
Summary
Join Jumio's Technical Support team in Barranquilla, Colombia as a driven Technical Support professional. As an individual contributor, you will work within an international startup with a small team where every member's opinion matters.
Requirements
- Minimum Two (2) years experience in a technical support role preferred
- Excellent written and verbal communication and interpersonal skills
- Fluent in English
- Good troubleshooting and problem-solving skills with a strong analytical/QA mindset
- Knowledge of Web technologies (e.g. REST API, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS) is a plus
- Ability to multi-task and work in a fast-paced environment
- Excellent analytical, quality and conceptual skills
- Enjoy working in a multicultural and geographically diverse organization
- Available for standby hours when required
Responsibilities
- Take ownership of common customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Provides prompt and accurate feedback to customers
- Oversee and manage open support tickets to ensure ongoing customer communication
- Follows standardized procedures for proper escalation of unresolved issues to the Second Level Support team
- Help in resolving escalated customer complaints
- Develop customer relationships through professional interactions
- Actively contribute to both Jumioβs internal and external (customer) knowledge base
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Please let Jumio know you found this job on JobsCollider. Thanks! π