Cloudflare is hiring a
Technical Support Engineer

Summary

Join Cloudflare's mission to help build a better Internet by solving complex problems and interacting with people as a Technical Customer Support Engineer.

Requirements

• Previous experience working as part of a team in a customer-facing role
• Experience solving DNS and other networking-related problems
• Understanding how the Internet works
• Experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
• Experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc)
• Comfortable communicating through various support channels
• Motivated self-starter and always looking to expand existing skillset

Responsibilities

• Work with customers on a variety of technical support issues
• Provide support for Cloudflare's Content Delivery products: Zero Trust, Workers, Speed, Images, Stream, CDN and others

Benefits

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave