MasteryPrep is hiring a
Technical Support Engineer

Summary

Join a team dedicated to using technology to empower educators and students nationwide. As a Technical Support Engineer at MasteryPrep, you will provide high-quality support to internal teams and external users, ensuring seamless operations across our technology platforms.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• 2+ years experience as a full-stack engineer
• Strong knowledge of Google Firestore, PostgreSQL, TypeScript, React, and PHP
• Experience with SSO, specifically with Security Assertion Markup Language (SAML) protocols
• Proficient in integrating Learning Tools Interoperability (LTI) standards
• Skilled in integrating with Student Information Systems (SIS)
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong communication and collaboration skills

Responsibilities

• Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies
• Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React
• Diagnose and resolve database-related issues in Postgres and Firestore, ensuring data integrity and performance optimization
• Document, track, and escalate customer-reported bugs using Gitlab
• Collaborate with development teams to reproduce, diagnose, and resolve software defects
• Lead maintenance engineering
• Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues
• Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner
• Gather feedback from customers to improve the support process and contribute to product enhancements

Benefits

• $80,000-$90,000 starting salary based on qualifications
• Opportunity to work with cutting-edge technologies in a collaborative environment
• Flexible work hours and remote work environment
• Professional development opportunities and reimbursement for certifications and training
• Company-sponsored social events and team-building activities
• Employee benefits eligibility (health, disability, AD&D, life insurance)
• Matching 401k
• Paid time off
• Generous paid holidays