Deputy is hiring a
Technical Support Engineer II

Summary

The job is for a Tier II Engineer in the Technical Support Team at Deputy, a global SaaS workforce management company. The role involves providing product knowledge and second level technical support to Deputy's customer base, working closely with the Sales/Partner Team and Product Management Team.

Requirements

• 2+ years of experience in supporting SaaS solutions for international customers
• RestAPIs, Javascript or scripting experience
• BSc Degree or equivalent skill experience
• Excellent communication skills and the ability to work in a fast-paced, team environment

Responsibilities

• Provide level two technical support for Deputy ecosystem and related integrations
• Triage technical issues, resolve problems independently and escalate where appropriately
• Take ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication
• Achieve and maintain targeted case statistics such as number of cases closed or issues resolved, along with other established goals
• Provide professional-level conversations with customers to gather information, troubleshoot, and resolve their technical inquiries
• Identify and submit issues for advancement to the Engineering team
• Document actions in tickets to effectively communicate information internally and to customers

Preferred Qualifications

• Experience in a cloud environment - an advantage
• Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution
• Self-starter, able to learn new technologies 'on the fly
• Collaborative team player
• Ability to prioritize, manage time effectively and multitask

Benefits

• Ownership in the company via Share Options
• Company match 401k plan
• Comprehensive health benefits
• Commuter reimbursement program
• Flexible remote-first work policy
• Company wide development and coaching