Technical Support, Level 2 - Energy Infrastructure Solutions
Delta Electronics EMEA
πRemote - Netherlands
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Job highlights
Summary
Join our team as a Field Support Engineer Level 2 for our Smart Energy Solution Team, providing technical support and services to customers.
Requirements
- Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
- Certified for service and maintenance in 690Vac and 1500Vdc electrical installations
- Good understanding of networks and computers
- Good technical analytical and diagnostics skills
- Native / Fluent in Dutch or German and English
- Experience with service processes
- Good general knowledge of MS Office
- Driverβs license Class B
- Experience from a similar remote support role or field service role
Responsibilities
- Handle service cases to closure in our case handling system
- Give support to Level 1 when required
- Escalate complicated issues to LV3
- Remote, on-site diagnostics and service of products
- Remote or on-site troubleshooting
- Create adequate repair instructions
- Determination of required spare parts
- Give support to LV1 service engineers
- Test the product after service
- Communicate the results to the customer
- Occasionally conducting training for LV1, customers and service partners
- Periodically handle onsite field service to keep own knowledge and skill up to date
- Communication of identified product issues to Quality and Master Service Engineer
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Please let Delta Electronics EMEA know you found this job on JobsCollider. Thanks! π