Technical Support, Level 2 - Energy Infrastructure Solutions

Summary

Join our team as a Field Support Engineer Level 2 for our Smart Energy Solution Team, providing technical support and services to customers.

Requirements

• Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
• Certified for service and maintenance in 690Vac and 1500Vdc electrical installations
• Good understanding of networks and computers
• Good technical analytical and diagnostics skills
• Native / Fluent in Dutch or German and English
• Experience with service processes
• Good general knowledge of MS Office
• Driver’s license Class B
• Experience from a similar remote support role or field service role

Responsibilities

• Handle service cases to closure in our case handling system
• Give support to Level 1 when required
• Escalate complicated issues to LV3
• Remote, on-site diagnostics and service of products
• Remote or on-site troubleshooting
• Create adequate repair instructions
• Determination of required spare parts
• Give support to LV1 service engineers
• Test the product after service
• Communicate the results to the customer
• Occasionally conducting training for LV1, customers and service partners
• Periodically handle onsite field service to keep own knowledge and skill up to date
• Communication of identified product issues to Quality and Master Service Engineer