Remote Technical Solutions Engineer

Summary

Join Stripe's Technical Solutions Engineering (TSE) team as a TSE to support developers and champion developer experience. You will interact with developers through various mediums, enabling them to be successful when using Stripe. The role involves explaining technical concepts, building and debugging integrations, producing guides, and more.

Requirements

• At least 2 years of full-stack software development experience or significant experience building web or mobile apps
• Understands how to write good, clean code in multiple programming languages and how to read code that might not be quite as well written
• Comfort working with a great deal of autonomy and limited supervision
• Likes interacting with new people, sometimes chatting live with many at the same time
• Enjoys solving open-ended problems individually and as a member of the team
• Direct experience talking about technical concepts and explaining how Stripe works to both technical and non-technical audiences
• Loves constantly learning and re-learning a changing technical product, even when you're a little out of your depth
• Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues
• Ability to help users during working hours in the region you are in, including providing weekend coverage for monitoring/supporting critical infrastructure

Responsibilities

• Communicate with external engineers and developers to aid in building applications against Stripe's infrastructure
• Unblock external developers with integration challenges through various support channels
• Develop and maintain internal and external documentation, examples, and code-snippets
• Identify points of friction developers encounter and collaborate with engineering teams to improve Stripe products
• Develop and maintain internal support tooling for TSE and Stripe Support
• Aid in debugging web infrastructure and identifying issues affecting the broader developer landscape
• Participate in extended engineering teams' planning sessions, design reviews, and development meetings
• Build statistics and report on developer challenges to internal product engineering teams
• Act as a developer advocate and educational resource by assembling trainings for non-developers and responding to integration questions

Preferred Qualifications

• Enjoys writing in a clear and quick manner
• General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts
• Experience teaching or coaching developers
• Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study