airSlate is hiring a
Technical Support Representative in Philippines

Summary

The job is for a Solution Engineer or Senior Customer Support role at airSlate, a tech company with 1000+ team members across six offices worldwide. The role involves resolving support issues, managing tickets via Jira, and advocating customer priorities internally. Requirements include advanced English skills, troubleshooting expertise, 2+ years of experience as a solution engineer or senior customer support for SaaS products, and knowledge of MySQL or other relational DB, Jira, and Salesforce Administrator Certification is a plus.

Requirements

• The ideal candidate genuinely enjoys interacting with others and is expected to be professional, self-motivated, proactive, results-oriented
• Advanced level of English both spoken and written
• Analysis, troubleshooting, and problem solving expertise
• Ability to effectively prioritize and escalate customer issues
• Have 2+ years as a solution engineer or senior customer support for SaaS products working directly with B2B customers
• Experience implementing/integrating solutions into Salesforce

Responsibilities

• Resolve all types of support issues received via ticketing system, chat or phone
• Serve as an escalation point of contact for product and service issues and troubleshoot them
• Manage issue tickets via Jira, communicate with the Development and QA Teams to resolve these issues in a timely manner
• Leverage knowledge of airSlate integration with Salesforce to provide world-class technical support to airSlate customers
• Advocate customer's priorities internally within airSlate

Preferred Qualifications

• Passionate to help customers
• Knowledge of MySQL or other relational DB will be a plus
• Experience with bug tracking systems (i.e. Jira) will be a plus
• Salesforce Administrator Certification will be a plus
• BA degree in Computer Science or Software Engineering preferred

Benefits

• Flexible work environment
• Professional growth opportunities
• Health and well-being (50% of premium health insurance)
• Compensation and benefits (competitive base salary, monthly performance bonuses of up to 10%, stock options)
• Open communication
• AirSlate Care for Ukraine (financial and logistical assistance, humanitarian aid, food packages to seniors, support for animal shelters)
• AirSlate Junior Club (engaging events such as cooking classes, creative activities, educational online games)