airSlate is hiring a
Technical Support Representative, Remote - Philippines
![Logo of airSlate](https://cdn.jobscollider.com/logo/airslate-108b.webp)
Summary
The job is for a Solution Engineer or Senior Customer Support role at airSlate, a tech company with 1000+ team members across six offices worldwide. The role involves resolving support issues, managing tickets via Jira, and advocating customer priorities internally. Requirements include advanced English skills, troubleshooting expertise, 2+ years of experience as a solution engineer or senior customer support for SaaS products, and knowledge of MySQL or other relational DB, Jira, and Salesforce Administrator Certification is a plus.
Requirements
- The ideal candidate genuinely enjoys interacting with others and is expected to be professional, self-motivated, proactive, results-oriented
- Advanced level of English both spoken and written
- Analysis, troubleshooting, and problem solving expertise
- Ability to effectively prioritize and escalate customer issues
- Have 2+ years as a solution engineer or senior customer support for SaaS products working directly with B2B customers
- Experience implementing/integrating solutions into Salesforce
Responsibilities
- Resolve all types of support issues received via ticketing system, chat or phone
- Serve as an escalation point of contact for product and service issues and troubleshoot them
- Manage issue tickets via Jira, communicate with the Development and QA Teams to resolve these issues in a timely manner
- Leverage knowledge of airSlate integration with Salesforce to provide world-class technical support to airSlate customers
- Advocate customer's priorities internally within airSlate
Preferred Qualifications
- Passionate to help customers
- Knowledge of MySQL or other relational DB will be a plus
- Experience with bug tracking systems (i.e. Jira) will be a plus
- Salesforce Administrator Certification will be a plus
- BA degree in Computer Science or Software Engineering preferred
Benefits
- Flexible work environment
- Professional growth opportunities
- Health and well-being (50% of premium health insurance)
- Compensation and benefits (competitive base salary, monthly performance bonuses of up to 10%, stock options)
- Open communication
- AirSlate Care for Ukraine (financial and logistical assistance, humanitarian aid, food packages to seniors, support for animal shelters)
- AirSlate Junior Club (engaging events such as cooking classes, creative activities, educational online games)
This job is filled or no longer available
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