Shift4 is hiring a
Technical Support Representative, United States
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Summary
The Technical Support Representative role at Shift4 involves helping customers with e-commerce issues, using logical troubleshooting methods to diagnose and resolve technical issues related to Shift4shop. The position requires excellent customer service skills, a strong customer service attitude, one year of customer service experience, and at least one year of Technical Support experience.
Requirements
- Must be able to sit for long periods of time
- Position requires use of headset/microphone
Responsibilities
- Deliver exceptional service and support to customers via telephone, email, and chats
- Meet service level and Interaction requirements set in place by management
- Gather information and determine the issue by evaluating and analyzing the symptoms and issues
- Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments
- Follow standard processes and procedures
- Identify and escalate priority issues per customer and company specifications
- Accurately process and record call, email, and chat interactions
- Follow up and make scheduled callbacks or emails to customers where necessary
- Stay current with system information, changes and updates
This job is filled or no longer available
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