Shift4 is hiring a
Technical Support Representative, United States

Summary

The Technical Support Representative role at Shift4 involves helping customers with e-commerce issues, using logical troubleshooting methods to diagnose and resolve technical issues related to Shift4shop. The position requires excellent customer service skills, a strong customer service attitude, one year of customer service experience, and at least one year of Technical Support experience.

Requirements

• Must be able to sit for long periods of time
• Position requires use of headset/microphone

Responsibilities

• Deliver exceptional service and support to customers via telephone, email, and chats
• Meet service level and Interaction requirements set in place by management
• Gather information and determine the issue by evaluating and analyzing the symptoms and issues
• Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments
• Follow standard processes and procedures
• Identify and escalate priority issues per customer and company specifications
• Accurately process and record call, email, and chat interactions
• Follow up and make scheduled callbacks or emails to customers where necessary
• Stay current with system information, changes and updates