Technical Writer

Summary

Join DoiT, a global technology company specializing in cloud-driven solutions, as a Technical Writer based remotely in Spain, the United Kingdom, or Ireland. You will be part of the UX/UI team, collaborating with product managers, engineers, and designers to create and maintain customer-facing documentation for the DoiT Help Center and Developer Hub. This role requires strong technical writing skills, experience with documentation tools, and a passion for learning new technologies. You will be responsible for becoming a subject matter expert in DoiT's products, managing documentation tasks, and contributing to technical knowledge articles. DoiT offers a remote-first work environment with flexible hours, unlimited vacation, health insurance, parental leave, employee stock options, a home office allowance, professional development stipends, and a peer recognition program.

Requirements

• 4+ years experience in writing, editing, and reviewing technical documentation for B2B SaaS products
• Proven ability to gather information from multiple channels, dive deep, and synthesize the information into a cohesive narrative
• Proven ability to operate with flexibility, in a fast-paced, constantly evolving team environment
• Self-organized and a self-motivated individual who is confident, thorough and tenacious
• Experience building documentation websites with static site generators and markup languages like Markdown/MDX; proficiency with docs-as-code tools like GitHub
• Understanding API best practices; familiar with API specs and documentation tools
• Excellent communication skills in English, both written and verbal

Responsibilities

• Become a subject matter expert in our product
• Create, update and maintain customer-facing documentation at DoiT Help Center and the Developer Hub
• Collaborate with Product managers, engineers, and designers to gain an in-depth understanding of our product portfolio, identify documentation needs and opportunities from a customer-centric view
• Manage multiple documentation tasks in any given sprint
• Contribute to other technical knowledge articles at DoiT
• Participate in tooling and process improvements

Preferred Qualifications

• Basic understanding of cloud technology, e.g., AWS, Google Cloud, Kubernetes
• Experience and knowledge of DocOps
• A great sense of humor and enjoys having fun at work

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program