Senior Technical Writer

Summary

Join Pismo as a Senior Technical Writer and collaborate with experts to create developer guides, edit API documentation, and develop educational materials for the Pismo platform. Partner with product teams to address documentation needs and leverage API best practices. Collaborate with other writers to define standards. This remote position requires writing clear and concise documentation, working with product teams to evaluate documentation needs, collaborating with engineers and product managers, staying current with API best practices, and participating in team initiatives. The role involves editing reference files, generating code samples, and publishing Postman collections. Travel is required 5-10% of the time.

Requirements

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Responsibilities

• Write clear and concise documentation to educate external developers about Pismo's features, functionality, data models, workflows, and processes
• Work with product teams to evaluate the external-facing documentation needs, and ensure updates are completed in coordination with product deployments
• Work closely with engineers, product managers, and other team members to collect source information, obtain technical reviews, and test functionality, as necessary
• Keep up to date with API best practices and educate internal and external users on key developments
• Collaborate with engineers to edit reference specification files, generate code samples, and publish Postman collections
• Edit, reorganize, and verify the accuracy of existing developer guides
• Participate in team initiatives to establish styles, improve processes, and contribute to internal knowledge-sharing

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5+ years of experience in technical writing
• 5+ years of experience documenting or writing about REST APIs and API best practices
• Bachelor's degree in technical writing, computer science, or a related field or equivalent experience
• Demonstrated experience writing technical content for developer audiences. Knowledge of RESTful APIs, JSON, Swagger, and Postman preferred
• Ability to communicate effectively with cross-functional team members at all levels of the organization
• Ability to work both independently and collaboratively, learn new skills quickly, and balance multiple projects
• Knowledge of technical writing standards and common style guides
• Candidates with knowledge of banking technology preferred. Candidates with fintech or digital payments encouraged to apply
• Proficiency with various authoring, CMS, and task management tools. Readme, Confluence, and Jira preferred
• Experience with docs-as-code systems and the OpenAPI specification is a plus

Benefits

Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program