Technical Writer

Summary

Join MCG, a leading healthcare organization, as a Technical Writer and contribute to the development of user assistance content for our simpler software solutions. You will collaborate with a team to identify documentation changes, research their impact, write new content, manage reviews, and ensure publication accuracy. This role requires at least 3 years of technical writing experience, preferably in a technology or software development environment, and proficiency in various software tools. A Bachelor's degree in a related field is preferred, along with experience in the healthcare industry and strong interpersonal skills. MCG offers a dynamic work environment, world-class benefits, and the stability of our parent company, Hearst. This position can be remote with occasional in-person support needed.

Requirements

• At least 3 years of experience in technical writing, preferably in a technology or software development environment
• Previous experience working with Agile scrum methodology required
• Proficiency in using Microsoft Office, Adobe Acrobat, content management systems, or other XML-based authoring tools such as MadCap Flare required

Responsibilities

• Support MCG’s simpler and less complex MCG software solutions, including documentation updates and publication for up to 12 annual releases
• Revise, create, and update documentation, including preparing images using Snagit and Visio, to accurately reflect how to use MCG software solutions
• Work with the User Assistance Lead and Software Product Owner to identify required documentation updates and due dates for each software release
• Develop project schedules with the User Assistance Lead or other senior team members to ensure timely documentation updates
• Diligently adhere to a project plan, ensuring strict adherence to timelines, and consistently meet assigned deliverables with precision and attention to detail
• Research technical topics and conduct comprehensive interviews with Subject Matter Experts (SMEs), asking insightful questions, clarifying complex concepts, and gathering detailed and accurate information necessary for producing high-quality documentation
• Interview and collaborate with subject matter experts, developers, and other stakeholders to understand how clients use MCG software solutions and gather the necessary information for documentation
• Attend development standups, refinement sessions, retrospectives, and other meetings to stay informed about current and future software development projects affecting assigned solutions
• Provide ongoing work status to the User Assistance Manager, Solution Product Owner, or Product Manager
• Identify schedule and/or priority conflicts and refer to the User Assistance Lead or Manager for resolution
• Adhere to the team, marketing, and corporate style guidelines to maintain consistency in terminology and style across all documentation and ensure high-quality, error-free content
• Identify opportunities to enhance team processes and improve the quality of publications
• Detect style and usage inconsistencies and discuss them with the team for resolution
• Follow the team's content architecture, data management, and publication storage policies
• Provide backup support to team members as needed
• Continuously develop knowledge and understanding of MCG software solutions and the clients that use them
• Assist with other projects and duties as needed
• Support a culture that reflects all virtues of the Ideal Team Player
• Support the MCG culture, which values collaboration and support, empowerment, ownership, excellence, and passion

Preferred Qualifications

• Bachelor’s degree in Technical Communications, Computer Science, Communications, or English or a closely related field preferred
• Experience in the health care industry preferred
• Strong interpersonal skills to work effectively with cross-functional teams, including Software Developers, Product Owners, and other stakeholders
• Ability to conduct thorough research to understand complex topics and gather relevant information from various sources
• Demonstrated ability to conduct comprehensive interviews with Subject Matter Experts (SMEs)
• Ability to interpret, organize, and edit technical material for easy and practical use by clinical and non-clinical end users

Benefits

• Remote work / Hybrid work
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance
• Bonus Eligible