Senior Technical Writer

Summary

Join 6sense as a Senior Technical Writer and become a key player in our Knowledge Management team. You will be responsible for creating, editing, and publishing knowledge base articles, API documentation, and other support content. This role requires a detail-oriented professional capable of managing content in a fast-paced environment, ensuring our support content remains accurate and up-to-date. You will collaborate with technical Subject Matter Experts (SMEs) and proactively create effective user guides. As a leader, you will mentor other writers and help others succeed. Most importantly, you will advocate for our users, helping them get the most out of our products and services. 6sense offers a comprehensive benefits package.

Requirements

• Bachelor’s degree in Technical Writing, English, Communications, or a related field
• 6+ years of experience in technical writing, preferably with a focus on knowledge base content or software documentation
• Strong writing and editing skills, with a keen eye for detail
• Proficiency in content management systems
• A deep understanding of best practices for writing API documentation and knowledge base management
• Ability to work independently and manage multiple projects in a fast-paced environment
• Familiarity with technical concepts and ability to communicate them to a non-technical audience
• Excellent organizational and time-management skills

Responsibilities

• Act as an exemplary role model for other technical writers and members of the UX Content Design team
• Create API documentation that meets the needs of engineers while also enabling and empowering non-engineering users
• Run-test API commands and perform independent troubleshooting
• Edit API call descriptions, parameter details, and examples to provide a clean and consistent user experience
• Write clear, concise, and accurate knowledge base articles that simplify complex technical information
• Review and edit draft articles submitted by team members, ensuring content meets quality standards and adheres to style guides
• Publish final versions of articles to the knowledge base using web-based content management systems
• Regularly audit and update existing articles to maintain accuracy and relevancy
• Collaborate with customer support and technical teams to identify new content needs and update opportunities
• Analyze content performance metrics to identify trends and develop strategies for content improvement and optimization
• Manage content workflows and prioritize tasks to meet deadlines and organization goals

Preferred Qualifications

Agile/Scrum experience

Benefits

• Health coverage
• Paid parental leave
• Generous paid time-off and holidays
• Quarterly self-care days off
• Stock options
• Equipment and support you need to work and connect with your teams, at home or in one of our offices
• Numerous learning and development initiatives including access to our LinkedIn Learning platform
• Quarterly wellness education sessions to encourage self care and personal growth
• Wellness days
• ERG-hosted events