Remote Technology Consultant

Summary

The job is for a Professional Services Consultant at ServiceRocket, a global tech-enabled services company. The role involves providing consulting services to clients and implementing solutions using the company's products and services. ServiceRocket offers a diverse work environment, competitive pay, benefits, and opportunities for professional growth.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
• Strong experience as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience
• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
• Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training
• Excellent analytical skills with the ability to take a holistic view across a range of domains
• Demonstrated expertise in undertaking analysis, evaluation and translation of customer requirements and feeding into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies

Responsibilities

• Design, develop, and implement high quality solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
• Advise on internal tools and processes as a senior member of the technical team
• Promote yourself as a subject matter expert and valued member of the community
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Benefits

• The US annual pay range for this Level 3 position is between $76,000 to $121,600 per annum. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations
• In addition, we provide allowances to cover technology, education, and wellness
• And a full range of medical, retirement, and other benefits. The total earnings may vary depending on experience and geographical location
• ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
• Perks include: share the fruit program, stock options, health insurance, retirement plan/funds saving, career pathways program, generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness, generous PTO plus one cultural heritage and community day