Technology Consultant

Summary

Join ServiceRocket, a global tech-enabled services company, as a Professional Services Consultant. You will design, develop, and implement high-quality solutions for clients using Atlassian tools and other technologies. This role requires strong technical consulting experience, excellent communication skills, and a proven track record of successful customer engagements. You will work with clients to discover their needs, develop implementation plans, and provide ongoing support. ServiceRocket offers a collaborative and inclusive work environment with various benefits, including profit sharing, stock options, health insurance, retirement plans, and generous PTO.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
• Strong experience as a technical consultant or systems administrator in Atlassian tools, combined with a solid background in service design and delivery with some business analysis experience
• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
• Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training
• Excellent analytical skills with the ability to take a holistic view across a range of domains
• Demonstrated expertise in undertaking analysis, evaluation and translation of customer requirements and feeding into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies
• Strong knowledge of software products both in terms of application-side and administration of the various platforms
• Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills
• Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
• Software development skills, to handle the end to end development of a small software project (i.e. an integration component)
• An understanding of web application architecture
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case development
• Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others
• Knowledge of cloud technologies

Responsibilities

• Design, develop, and implement high-quality solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
• Advise on internal tools and processes as a senior member of the technical team
• Promote yourself as a subject matter expert and valued member of the community
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Benefits

• Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit
• Stock options : you have the opportunity to participate in the ownership of the company
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program : you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture