Interpublic Group is hiring a
Technology Delivery Analyst

Summary

Join our team as a Technology Delivery Analyst and assist staff with technical issues related to hardware or software. You will support a mixed endpoint environment, participate in hardware upgrades, system maintenance, and installation of business applications.

Requirements

• College diploma or Certification preferably in Computer Science, Information Systems, or an equivalent program
• 3+ years working in an IT role supporting Macs, PCs, iOS and Android operating systems; strong Mac skills a must
• ITIL certification and/or Apple Certified IT Professional preferred
• Knowledge of JAMF is an asset
• Excellent interpersonal, organizational, and communication skills (both written and oral)
• Excellent troubleshooting and problem-solving skills
• Familiarity with Active Directory; experience with directory management tools like DRA a plus
• Good understanding of Microsoft M365 (Outlook, PowerPoint, Word, Excel, MS Teams etc.) and other collaboration tools (Slack, Google Workspace)
• Willingness to learn new platforms
• Familiarity with IT SOX compliance a plus
• Knowledge of the Marketing and/or Advertising business a plus

Responsibilities

• Appropriate use of all tools available for resolution activities - remote take-over, ticketing systems, communication (Ivanti, Helix)
• Provide 1st and 2nd level incident support and resolution for Desktop, Mobile, Printers, Scanners and Copiers
• JAMF- Perform imaging (AutoPilot & JAMF), software installation and hands-on fixes on desktops
• Monitor, record, and resolve issues via internal ticketing system (Helix)
• Adhere to and execute our on-boarding and off-boarding procedures to ensure we are compliant with IT SOX
• Provide ad-hoc training as required to support users
• Participate in technology management processes, including technology refresh, asset inventory, patch deployment, and configuration management
• Set-up boardroom Audio Visual equipment; Onsite/Offsite New Business AV setup

Benefits

• Healthcare Options (Medical, Dental, Vision, Prescription)
• Dependent and Health Care Flexible Spending Accounts
• RRSP plan with company matching
• Paid Time Off
• Employee Assistance Program
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases