FEFA is hiring a
Telehealth RN

Summary

Join a Winning, Fast Growing Team that is serving our veterans, military, and their families in a remote, telehealth setting. MPF Federal is seeking nurses with strong triage experience in a previous telehealth role, emergency room, or urgent care environment.

Requirements

• Must have a bachelor’s degree in nursing or an associates degree in nursing
• Ability to Triage per triage guidelines and protocols, assessing patients and applying solid decision-making to achieve highest patient outcomes in quick and timely manner
• Call Center Experience (Inbound)
• Metric driven environment work experience and understanding
• Must be computer savvy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Minimum 3 years’ clinical nursing experience as a RN
• Must have a Compact License issued by the state of residence
• Required to be in good standing with the Board of Registered Nurses
• Licensure in other states as required by contract
• Must be able to work Weekends and Holidays
• Triage, Med-Surge, and Behavioral Health required
• Strong verbal and written communication skills
• Previous experience working within a military population a plus. RNs who are retired military, family members of Active Duty Service Members (ADSM), working knowledge of/worked at an MTF or VA center a plus

Responsibilities

• Triage all symptom-based calls and give recommendations according to the approved triage protocol
• Communicate with TRICARE beneficiaries primarily by phone, also via text, online (web) chat, email required
• Provide professional nursing assessment and intervention to patients with acute and chronic care needs
• Mobilize patient and family to employ healthy coping strategies, engage in shared decision- making and utilize community resources
• Identify gaps in patient services; develop and utilize alternative resources
• Exercise professional nursing judgment and advanced communication skills to network with a variety of professionals, agencies, and systems
• Serve as a liaison between nursing staff and all providers to improve the clinical experience for the patient, staff, and provider
• Provide health education and Prepare individuals for primary care manager/physician visits

Benefits

• Competitive salary
• Medical benefits
• PTO (Paid Time Off)
• Holiday pay