Telemedicine Patient Coordinator

Summary

Join Pearl Talent as a Telemedicine Patient Coordinator and provide exceptional support to patients using our client's telehealth services. You will focus on empathetic customer service, addressing patient needs, and offering effective solutions. This fully remote, full-time independent contractor position offers a generous PTO, direct mentorship, and opportunities for professional growth. The role requires experience in patient support, excellent communication skills, and strong problem-solving abilities. You will build lasting relationships, identify and resolve patient concerns, and advocate for patient needs. Flexible hours and a focus on work-life balance are key aspects of this position.

Requirements

• Previous experience in a patient support role, preferably in healthcare or telemedicine
• Excellent verbal and written communication skills, with a focus on empathy and active listening
• Strong problem-solving and troubleshooting abilities
• Proven ability to handle challenging situations with professionalism
• Exceptional organizational skills and ability to multitask in a fast-paced environment

Responsibilities

• Educate patients about telemedicine services and guide them on platform usage
• Address concerns empathetically and provide personalized solutions
• Demonstrate creative problem-solving abilities to resolve issues effectively
• Escalate complex cases to higher-level support when necessary
• Document patient feedback and contribute to workflow enhancements
• Collaborate with cross-functional teams to improve patient experiences
• Act as a patient advocate, understanding their needs and ensuring resolution
• Stay up-to-date on new products, features, and best practices in telemedicine
• Build lasting relationships by providing empathetic and effective patient support
• Identify and resolve patient concerns, enhancing satisfaction and trust
• Advocate for patients’ needs, driving continuous improvements in telehealth services

Preferred Qualifications

• Familiarity with medical terminology, appointment scheduling, and billing processes
• Knowledge of data protection regulations, such as HIPAA
• Proactive mindset with a passion for continuous learning and improvement

Benefits

• Fully remote—work from anywhere
• Ample paid time off to rest and recharge
• Grow through guidance from international industry experts
• Ongoing access to resources for professional growth
• Flexible hours that support a healthy work-life balance