Telemedicine Patient Coordinator

Summary

Join Pearl Talent as a Telemedicine Patient Coordinator and provide exceptional support to patients using telehealth services. You will build lasting relationships, resolve patient concerns, and advocate for their needs. This fully remote, full-time independent contractor position offers a flexible schedule, generous PTO, direct mentorship, and opportunities for professional growth. The role requires experience in patient support, excellent communication skills, and strong problem-solving abilities. Familiarity with medical terminology and HIPAA is preferred. Work from anywhere with a compensation package based on experience.

Requirements

• Previous experience in a patient support role, preferably in healthcare or telemedicine
• Excellent verbal and written communication skills, with a focus on empathy and active listening
• Strong problem-solving and troubleshooting abilities
• Proven ability to handle challenging situations with professionalism
• Exceptional organizational skills and ability to multitask in a fast-paced environment

Responsibilities

• Educate patients about telemedicine services and guide them on platform usage
• Address concerns empathetically and provide personalized solutions
• Demonstrate creative problem-solving abilities to resolve issues effectively
• Escalate complex cases to higher-level support when necessary
• Document patient feedback and contribute to workflow enhancements
• Collaborate with cross-functional teams to improve patient experiences
• Act as a patient advocate, understanding their needs and ensuring resolution
• Stay up-to-date on new products, features, and best practices in telemedicine
• Build lasting relationships by providing empathetic and effective patient support
• Identify and resolve patient concerns, enhancing satisfaction and trust
• Advocate for patients’ needs, driving continuous improvements in telehealth services

Preferred Qualifications

• Familiarity with medical terminology, appointment scheduling, and billing processes
• Knowledge of data protection regulations, such as HIPAA
• Proactive mindset with a passion for continuous learning and improvement

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Work-Life Balance: Flexible hours that support a healthy work-life balance