Territory General Manager

Summary

Join HopSkipDrive as a General Manager and own the P&L of your territory, encompassing several metros. You will become a territory expert, making strategic decisions to maximize profitable growth with support from central teams. Develop relationships, understand market dynamics and competitive threats, and execute strategies for leadership. Broad responsibilities include acting as a strategist, entrepreneur, and team leader. This role offers ownership, authority, and a tangible impact on company growth, reporting directly to the COO. You will support business by acting as the ‘CEO’ of your territory, owning key decisions impacting the territory, leading cross-functional territory pods, and being the expert in your territory. You will also obsess over customers, grow and balance your territory, work with senior leadership, and provide data-driven insights.

Requirements

• 7-10+ years of Operations or Strategy Growth experience with significant P&L ownership and/or Investment Banking or Management Consulting experience; startup experience preferred
• Innate curiosity and desire to learn, with a habit of always asking ‘why’ questions
• Well-versed in making quick, data-based decisions with imperfect amounts of information; demonstrated track record in making quantitative decision-making
• Proven ability to track, prioritize, and drive multiple concurrent projects to success in high-growth and fast-paced environments
• Ability to work and empathize with customer needs and translate insights into data and actionable changes
• Comfortable working within matrixed organizations and driving change through influence, even when not having direct ownership
• Excellent communication and the ability to collaborate efficiently cross-functionally and alongside Senior Leadership
• High EQ with the ability to remain adaptable and think both creatively and strategically

Responsibilities

• Act as the ‘CEO’ of your territory, responsible for P&L goals and creating and executing a strategy to drive profitable growth
• Own key decisions impacting the territory such as pricing, expanding into new geographical areas, staffing needs, CareDriver pay, and more
• Lead cross-functional territory pods, representing key functional aspects of running the territory (sales, account management, marketplace balance, supply acquisition, etc.), to drive growth and continuous improvement
• Be the expert in your territory, truly understanding regulations, operational nuances, and the unique needs of prospects, clients, caregivers and CareDrivers
• Obsess over our customers, ensuring we build solutions and operate in a way that is customer centric
• Pull the levers necessary to grow and balance your territory and drive experimentation to identify and scale new levers
• Work closely with our Senior Leadership Team to provide data-driven insights and feedback and advise on program and product design

Benefits

• Flexible vacation
• Medical
• Dental
• Vision and life insurance
• 401(k)
• FSA
• Equity
• Equity stock options