Total Rewards Specialist

Summary

Join Sprout Social's People team in the Philippines as a Total Rewards Specialist! You will support the design, implementation, and administration of compensation and benefits programs. Responsibilities are split between compensation, benefits, and global mobility, providing critical support across total rewards. You will report to the Senior Compensation Analyst and have a dotted-line reporting relationship to the Senior Manager, Benefits. This role requires experience in compensation, benefits, or HR operations within a global environment, along with proficiency in HR systems and data analysis. The ideal candidate will also have experience with global payroll and benefits administration tools. Sprout offers a comprehensive benefits package including insurance, paid time off, parental leave, wellness initiatives, and professional development opportunities.

Requirements

• Minimum 2 years of hands-on experience in compensation, benefits, HR operations, or a related field within a global HR environment
• Comfortable working across U.S. and APAC time zones with the ability to operate independently in a remote, globally distributed team
• Experience managing support tickets and SLAs through an HR service desk or case management platform (e.g., Jira)
• Working knowledge of benefits administration tools, enrollment workflows, and vendor file feeds for global programs
• Experience with global payroll functionality including data validation, payroll input preparation, and post-payroll audits
• Basic knowledge of wage and hour compliance, benefits regulations, and employment law in APAC jurisdictions
• Experience tracking vendor invoices and understanding benefits billing cycles, funding timelines, and cost allocation concepts across multiple countries and currencies
• Experience with compensation benchmarking tools and methodologies (e.g., Radford), including matching jobs, interpreting market data, and maintaining job leveling structures
• Proficiency in Excel/Google Sheets for HR data manipulation, VLOOKUPs, pivot tables, and data validation

Responsibilities

• Respond to compensation-related inquiries from employees and managers through Sprout’s service desk (including questions related to job leveling, compensation tools, and compensation benchmarking), escalating complex issues as needed
• Support the administration of the annual and midyear compensation cycles by answering process/system related questions
• Complete annual compensation surveys by gathering and submitting salary information to external vendors
• Upload recently created salary ranges in Workday, Pave, and our Global Compensation Range Library to ensure consistency and accuracy across all compensation systems
• Provide guidance on Philippines labor laws, wage regulations to ensure alignment with local employment standards
• Monitor the compensation email inbox and coordinate responses with the necessary stakeholders
• Respond to employee inquiries about benefits offerings (health, dental, vision, leave programs, retirement plans, wellness initiatives) through Sprout’s service desk
• Assist in the administration of benefits programs, including coordinating U.S. open enrollment activities, supporting life event changes, and updating employee benefits information
• Liaison with Payroll and external vendors to ensure enrollments and deductions are accurate for all entities
• Audit invoices received from vendors, create self-bills where applicable, and submit invoices for payments
• Initiate Coupa requests for new and updated contracts
• Monitor the Benefits email inbox and coordinate responses with the necessary stakeholders
• Distribute employee communications, update policies, Wiki pages, and local employee guides
• Update employees on Leave in all relevant systems (Workday, Cloudpay, etc.)
• Complete leave applications and applicable government paperwork for all global Leaves
• Provide administrative support to Global Mobility

Preferred Qualifications

• 2-4 years of hands-on experience in compensation, benefits, HR operations, or a related field within a global HR environment
• Proficiency entering transactions in HRIS systems (e.g., Workday), including data entry, reporting, business process navigation, and auditing employee records
• Preferred experience with the end-to-end compensation cycle process (e.g., merit, bonus, equity planning)

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members