Traffic Coordinator

Summary

Join Sur La Table as a Creative Traffic Coordinator and manage the flow of creative requests for various business categories, including signage, website, email, and social media. You will utilize Wrike software to process requests, ensure accuracy, and allocate resources effectively. Collaborate with the Creative Project Management team to meet deadlines and maintain organizational systems. This role requires 3-5 years of experience and strong project management, communication, and analytical skills. Sur La Table offers a comprehensive benefits package including PTO, medical/dental/vision, 401k match, HSA match, life insurance, paid holidays, and employee discounts.

Requirements

• 3-5 years of on-the-job experience equivalence
• Strong business acumen with exceptional strategic thinking, analytical, project management skills, including a bias for action
• Organized, self-starter who excels at prioritizing and managing competing priorities
• Comfort working in an environment that is experiencing transformation and growth
• Proven ability to manage multiple competing projects in a fast-paced environment
• Ability to create effective relationships, influence, and collaborate at all organizational levels
• Strong verbal and written communication skills
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Responsibilities

• Utilize Wrike software to monitor work request queues, process incoming ticketing information, and audit for missing information unique to each business
• Partner with project management team to proactively plan for periods of large ticket submission- business as usual and seasonal volume
• Identify and markup tickets that are missing key information escalating where appropriate
• Maintain accurate records by regularly auditing tickets to correct any errors that may have been missed during bulk intake
• Update ticket data on records triggered through automation rules
• Create and maintain organizational filing system in Sharepoint for all new projects, documenting links in ticket records for transparency
• Complete the photography shot list tickets by adding product silo images for product SKUs
• Monitor the creative team’s resource allocation, escalating concerns to the Senior Creative Operations Manager for support and resolution
• Establish a weekly cadence to report on resourcing challenges, updates, and questions for PM team

Preferred Qualifications

• Degree in relevant field
• Passion and Curiosity for project management tools. Experience in Wrike, a plus

Benefits

• PTO
• Medical/Dental/Vision and a variety of supplemental policies available
• Company 401K match
• Company Health Spending Account (HSA) match
• Company provides group life insurance at no cost
• COBRA reimbursement for salaried employees until health insurance eligible
• Paid Holidays
• Birthday off with pay!
• Pet Insurance
• Generous employee discounts