Training Specialist

Summary

Join Tide as a Trainer for our Member Operations team in France! You will be responsible for onboarding new hires and upskilling existing employees, creating engaging training materials, and monitoring key data metrics. This role requires excellent French and English skills, experience in training within a banking/fintech environment, and strong organizational skills. You will utilize various tools and methodologies to deliver high-quality training both virtually and in person. Tide offers a comprehensive benefits package including paid time off, personal L&D budget, health and dental insurance, and flexible working arrangements.

Requirements

• Have excellent verbal and written French + English skills
• Have experience training in a banking/fintech environment - or relevant KYC, Financial Crime, Compliance and Transaction monitoring experience
• Have experience training member-facing teams
• Have experience in writing and conducting training both virtually and face to face
• Be open to feedback, eager to learn and constantly improve
• Have experience with extensive stakeholder management
• Have a passion for problem-solving and finding solutions to difficult situations
• Have strong organizational skills
• Have excellent attention to detail
• Have an understanding of effective teaching methodologies and tools
• Be a self-starter who is comfortable managing their own workload
• Have the ability to use industry tools like GSuite, MS Office, Articulate360, Video AI and design tools - and a passion for creating gamified, highly engaging training content

Responsibilities

• Be responsible for the 3-week onboarding of new hires in the member operations space every month (KYX, MS, Complaints, Collections)
• Liaise with managers to determine training needs and schedule training sessions to upskill existing Tideans on new products and procedures
• Own the creation of training materials - with a focus on quality and maximum engagement - utilising a variety of tools and your extensive knowledge of training and gamification
• Monitor all the key data metrics for your area and present these back to your team leader - such as survey information, training completion rates and scores
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behaviour

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave