Remote Training Manager

Summary

Join B2Spin, a rapidly growing gaming company, as a dynamic Training Manager (CS and Player Operations) to design, implement, and lead comprehensive training programs for various teams.

Requirements

• Proven experience as a training manager in a similar role, ideally within the iGaming or digital operations space
• In-depth knowledge of customer support, payments, risk, fraud, and KYC processes
• Strong communication, presentation, and coaching skills
• Ability to create engaging and effective training materials
• Experience using data and performance metrics to drive improvements in training programs

Responsibilities

• Develop Training Programs: Create and implement training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance
• Enhance Operational Skills: Provide ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations
• Focus on Payments & Risk: Lead targeted training initiatives around payments processing, fraud prevention, and risk management, ensuring alignment with our business objectives
• Foster a Learning Culture: Work closely with Content and QA teams to embed a culture of continuous learning and improvement, ensuring that feedback and insights drive the evolution of training programs and team development
• Collaborate with Leadership: Partner with department heads and the Head of Customer Support & Player Operations to align training initiatives with our company’s strategic goals
• Evaluate and Adapt: Continuously assess training effectiveness using performance metrics, refining programs based on feedback and industry trends
• Support Team Development: Mentor and empower team leads to deliver consistent, high-quality training within their respective teams

Benefits

• Enjoy flexibility with remote work opportunities
• Competitive compensation and potential for career growth