Homeward is hiring a
Training Manager

Summary

Join us in tackling healthcare for rural America! We seek a dynamic, detail-oriented Engagement Team Training Manager to lead and coach our Engagement team in delivering exceptional service.

Requirements

• Over 5 years of experience in a training and coaching environment
• A blend of skills in leadership, training, strategic planning, and communication
• Experience in training and coaching strong teams of customer service representatives, preferably in a healthcare organization, with a focus on delivery, performance, a positive culture, and translation of the mission into concrete deliverables
• Exceptional communication skills to support work with different groups of stakeholders and communicate process and progress to the organization
• Empathetic, member-first attitude and approach as you coach our members and teach them how to deal with potential members navigating healthcare
• A strong track record of driving and delivering results: you make tactical and operational plans, collaborate cross-functionally to execute, and continuously improve processes and outcomes, as measured through key metrics, significant learnings, and similar

Responsibilities

• Manage and oversee the development and delivery of training programs within Homeward’s engagement team
• Build and maintain relationships with various types of partners, including internal stakeholders and leadership, to align with organizational training initiatives
• Identify training needs within the engagement team to align with the Homeward’s engagement targets
• Develop and implement training programs tailored to different learning styles and needs with a member engagement focus
• Provide re-training sessions and develop new training tactics around engagement (i.e. overcoming objections)
• Organize learning and development seminars and workshops with the Engagement team
• Provide development support as necessary and manage/own the employee onboarding process
• Track training and development progress and assess the effectiveness of training programs
• Manage and coordinate training programs to support professional development and growth
• Organize team-building activities to strengthen relationships among the Engagement Team

Preferred Qualifications

• Having performed this role for a healthcare organization
• Solid experience organizing and facilitating training sessions
• Competency in evaluating the effectiveness of training programs and revising them based on evaluations
• Engagement/Outreach team experience

Benefits

• Competitive salary
• Equity grant
• Generous paid time off
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Company-sponsored 401k plan
• Flexible working arrangement